Privacy policy

Effective Date: 2/23/2026

At a cozy cookie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

1. The Information We Collect

When you make a purchase or attempt to make a purchase through our store, we collect certain essential information from you. This includes:

• Contact Information: Your name, email address, and phone number.

• Delivery Information: Your shipping address and billing address.

• Payment Information: Payment details processed securely through our payment providers (such as Shopify Payments or Square). We do not store your full credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect primarily to fulfill the orders placed through our website. This includes:

• Processing your payment information and arranging for shipping or local pickup.

• Communicating with you regarding your order status, delivery, or pickup window.

• Screening our orders for potential risk or fraud.

• Sending you updates, exclusive drops, and marketing communications (only if you have opted in to join the "Cozy Fam" newsletter).

3. Sharing Your Personal Information

We value your trust and do not sell your personal data. We only share your information with trusted third parties to help us run our business and fulfill your orders. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

• We share necessary details with our shipping carriers to ensure your cookies arrive safely.

• We may also share your information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.

4. Digital "Cookies" (The Non-Edible Kind)

While we specialize in oversized, New York Style cookies, our website uses digital "cookies." These are small data files placed on your device or computer to help our website function properly, remember what is in your cart, and help us understand how customers use our site so we can improve the experience.

5. Your Rights and Choices

If you have opted into our email marketing, you can easily unsubscribe at any time by clicking the "unsubscribe" link at the bottom of our emails.

6. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at cozyteam@acozycookie.com.